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Terms & Conditions

Madrassa An-Noor for the Blind offers the following methods of payment:

Credit Card
Bank Transfer / Direct Deposit or EFT
All payments are charged in South African Rand.

This website offers a currency selection feature to give you an idea of what a product will cost in another currency. We try to maintain the exchange rate on a regular basis, however the Rand price will be the determining price.

Credit Card

We accept Amex, Diners, Visa and MasterCard. Your credit card details (name on card, number, expiry date and last 3 digits of the number on back of your card) will be requested on the payments page. Madrassa An-Noor for the Blind offers safe credit card transactions.

We do not record your credit card number on our website. All payments are processed by a safe and secure payments gateway managed by Pay Gate (www.paygate.co.za). Pay Gate (www.paygate.co.za) processes all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted which can be verified. This method ensures the cardholder and merchant that nobody can impersonate VCS to obtain confidential information. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems. Virtual Card Services continually reviews and enhanced its security in line with technological changes.

Unfortunately we have no control over which payments are authorised; this is unfortunately in the hands of the banking fraternity. Please contact your bank directly should there by a declined on your payment. Should you be from South Africa, you may find the following telephone numbers useful in the event that your transaction is declined.

Standard Bank: (011) 241-1200
First National: (011) 369-5771
ABSA: (086) 011-4966

You cannot use your debit card to pay.

Budget Account

South African card holders can use their credit card budget facility for any order over R300. Simply select the payment period (3, 6, 12, 18 or 24 months) when entering your credit card details during checkout.
Please insure that you place your order number and surname in the reference. (You have to quote your order number and surname as reference to ensure we know who the money from – this way we can allocate the payment to your order).


We aim to despatch all orders within seven days of receipt, or otherwise advise via email. Delivery times will vary depending on the shipping method chosen during the checkout process However the following delivery times should be a maximum.
South Africa – Within 7 to 10 days. Rest of the Word – Between 10 – 30 days

We do not make money on shipping. While we cannot work out the exact amount due on shipping at the point of placing the order – the amount is a fairly good approximation. Should the amount paid not be sufficient to cover the shipping charges, we will contact you by e-mail to advise you.

Due to security reasons we do not offer delivery to a different address other than the billing address.

If you selected will arrange my own shipping – you will need to advise us by e-mail of who will be collecting and at what time. We cannot ship out of our normal hours of trade. Goods will be kept for a maximum of one month collection.

We do not insure goods and all risk will pass onto the client once goods have been sent off. If a tracking number is provided by the method chosen, we will forward that to you on request.

Should you choose to use a shipping method does not offer a tracking facility and the goods are lost or damaged in transit, no refund or return will be considered under any circumstances. Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. There may be an additional shipping charge in this case. No goods will be shipped unless full payment has been received.

Returns / Refunds

Due to the nature of the media business, no goods may be returned for refund unless found to be defective. Should a CD, DVD or book be defective, it will be replaced with the same title. We reserve the right to refund the value paid.

Delivery fees are non refundable on refunds/returns, you agree to pay for the return shipping on exchanges and returns.
If goods arrive defective upon receipt, you have up to 7 days from date of receipt to request exchange for a new one. Item must be returned in its original and unused condition and must also be in its original box and packing.

Should you choose to use a carried that does not offer a tracking facility and the goods are lost or damaged in transit, no refund or return will be considered. Loss damage will be for your account.

Returns must be shipped to the following addresses:

For PO Box delivery: P O Box 4444, Willowton, 3200, South Africa.

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The site may collect certain information about your visit, such as the name of the internet service provider (ISP) and the Internet Protocol (IP) address through which you access the internet; the date and time you access the Site; the pages that you access while at the Site and the internet address of the website from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changed on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us en E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Madrassa An-Noor for the Blind offers wholesale operations on most of the goods available. Should you be interested in buying in bulk, please contact the wholesale department by e-mail at audio@mnblind.org. Madrassa An-Noor for the Blind has a mailing list should you wish to receive offers and information from Madrassa An-Noor for the Blind. To do this simply register on our homepage (www.mnblind.org).

Use of Site

You may only use this site to browse its content, make legitimate purchases and shall not use this site for any other purpose, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied reproduced, republished, uploaded, posted, transmitted or distributed. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including – without limitation – data loss, lost revenues and lost profit) informed of the possibilities of such damage. The Providers cannot assume any obligation or responsibility. The use of contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website and/or
2. Change these Conditions from time to time and your continued use of the Website (or any part of) following such changes shall be deemed to be your acceptance of such changes. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any changed to the Conditions then you must immediately stop using the website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible doe any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personal identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resource, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods services available on such external sites or resources.

Product Availability

Lead time is dependent on stock availability. The majority of items are always in stock and we will endeavour to dispatch the goods within seven days of order.
Should the product not be in stock, we will inform the client by e-mail and refund the client in full within 30 days.
Every effort is made to effect shipment of your order timorously however unforeseen circumstances may cause delay. Should we be faced with such an occurrence we will contact you shipping schedule.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law The Conditions will be exclusively governed by and constructed in accordance with the Laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursues proceesings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Change to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updating will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


You undertake not to copy/duplicate any material forwarded to you by Madrassa An-Noor unless permission in writing has been obtained. Should you found to be in violation of this agreement, you wil be held liable for all legal costs incurred by Madrassa An-Noor for the Blind for any civil action or any legal action deemed necessary against.

Tel: +27 (0)33 343 3301       Fax: +27 (0)33 343 3302


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